Our policy lasts 14 days. If 14 days havegone by since your purchase, unfortunately we can’t offer you a refund orexchange.
To be eligible for a return, your item mustbe unused and in the same condition that you received it. It must also be inthe original packaging.
Several types of goods are exempt frombeing returned. Perishable goods such as food, flowers, newspapers or magazinescannot be returned. We also do not accept products that are intimate orsanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require areceipt or proof of purchase.
Please do not send your purchase back to themanufacturer.
There are certain situations where onlypartial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game,cassette tape, or vinyl record that has been opened
- Any item not in its original condition,is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14days after delivery
Refunds (if applicable)
Once your return is received and inspected,we will send you an email to notify you that we have received your returneditem. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund willbe processed, and a credit will automatically be applied to your credit card ororiginal method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, firstcheck your bank account again.
Then contact your credit card company, itmay take some time before your refund is officially posted.
Next contact your bank. There is often someprocessing time before a refund is posted.
If you’ve done all of this and you stillhave not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded,unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defectiveor damaged. If you need to exchange it for the same item, send us an email firstname.lastname@example.org and send your item to: ANJOY CYCLE, Flat B2, 7/F, Yau TakIndustrial Building, 10 Tin Hau Road, Tuen Mun, Hong Kong
If the item was marked as a gift whenpurchased and shipped directly to you, you’ll receive a gift credit for thevalue of your return. Once the returned item is received, a gift certificatewill be mailed to you.
If the item wasn’t marked as a gift whenpurchased, or the gift giver had the order shipped to themselves to give to youlater, we will send a refund to the gift giver and he will find out about yourreturn.
To return your product, you should mailyour product to: ANJOY CYCLE, No.10 Tin Hau Road, B2,7/F Yau Tak IndustrialBuilding, Tuen Mun, 新界 中國香港特別行政區
You will be responsible for paying for yourown shipping costs for returning your item. Shipping costs are non-refundable.If you receive a refund, the cost of return shipping will be deducted from yourrefund.
Depending on where you live, the time it maytake for your exchanged product to reach you, may vary.
If you are shipping an item over $75, youshould consider using a trackable shipping service or purchasing shippinginsurance. We don’t guarantee that we will receive your returned item.